no one knows when the shard will be up again, this includes satff. No we can't "send them stuff too", becuase the machines these DDOS attacks are coming from are just pawns, and not the actual people's computers. All we can do is wait and be patient. The staff knows what they are doing and is doing their best, just like they always have. The shard will be back up, and asking "WHEN WHEN WHEN" every two mins will not make it some up any faster.