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I get that window sometimes, too. I think if you use it too often, it will pull up the page a GM window. If you're truly stuck, then leave a page for a staff member to see.
If you are in a dungeon, then you can't simply help/stuck automatically, it pulls up a GM page window, but luckily, if a gm see's it first hand, they might be able to fix the problem for the future.