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Network/Hardware Upgrade - September 18th, 2011

Mark

Knight
Demise has been moved to more powerful hardware on a new network. Most players should notice a reduction in latency.

'login.uodemise.com' has been updated to reflect this change. If you are having issues connecting, the new IP address is 8.26.59.201.

Thank you for your patience and support,

The Demise Staff
 

lukin69

Knight
Average ping before: 12-18ms
Average ping now: 40-45ms

>.<

so glad it didnt spike tremendously lol!
 

Dexter-LoM

Knight
Most players should notice a reduction in latency. ROLF double my ping from 70-90 to 180 - 200 guess eastern canada was not part of the lucky ones
 

Dexter-LoM

Knight
Ryan could you please explain to me whats wrong in cincinnati lol I can ping anywhere around that town under 40 ms but anything in your town my ping goes sky high
1.

Tracing route to login.uodemise.com [8.26.59.201]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms mymodem [192.168.2.1]
2 13 ms 11 ms 11 ms lns1-ottawa23_lo0_SYMP.net.bell.ca [64.230.199.8
]
3 13 ms 11 ms 12 ms core2-ottawa23_GE2-0-4.net.bell.ca [64.230.164.2
33]
4 14 ms 13 ms 13 ms newcore2-ottawa23_0-4-2-0.net.bell.ca [64.230.99
.250]
5 17 ms 13 ms 13 ms newcore4-montreal02_0-12-0-0.net.bell.ca [64.230
.99.245]
6 13 ms 13 ms 13 ms bx4-montreal02_pos5-0-0.net.bell.ca [64.230.169.
186]
7 13 ms 13 ms 15 ms peer_Level3_bx4-montreal02.net.bell.ca [67.69.24
6.126]
8 15 ms 13 ms 13 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

9 81 ms 78 ms 80 ms ae-10-10.ebr1.Chicago1.Level3.net [4.69.153.85]

10 82 ms 78 ms 80 ms ae-1-100.ebr2.Chicago1.Level3.net [4.69.151.178]

11 87 ms 86 ms 86 ms ae-1-10.bar1.Cincinnati1.Level3.net [4.69.136.21
3]
12 303 ms 175 ms 181 ms ae-5-5.car1.Cincinnati1.Level3.net [4.69.132.205
]
13 87 ms 86 ms 86 ms PROFITABILI.car1.Cincinnati1.Level3.net [4.53.64
.46]
14 86 ms 86 ms 86 ms 8.26.59.201

Trace complete.

Hop number 12 always seems to have a huge ping
 

Ryan

UOGamers Founder
Staff member
Most players should notice a reduction in latency. ROLF double my ping from 70-90 to 180 - 200 guess eastern canada was not part of the lucky ones

Wrong:

Code:
admin@da1:~$ tracepath 69.159.205.49
 1:  da1.cvg.myftn.net                                     0.112ms pmtu 1500
 1:  ip8-26-59-1.cvg.myftn.net                             0.420ms
 1:  ip8-26-59-1.cvg.myftn.net                             0.349ms
 2:  ge-6-2-100.car1.Cincinnati1.Level3.net                1.348ms
 3:  ae-2-5.bar1.Cincinnati1.Level3.net                    1.153ms asymm  4
 4:  ae-10-10.ebr2.Chicago1.Level3.net                     7.347ms
 5:  ae-5-5.ebr2.Chicago2.Level3.net                       7.519ms
 6:  ae-6-6.ebr1.Chicago2.Level3.net                       7.697ms
 7:  ae-3-3.ebr2.Denver1.Level3.net                       32.091ms
 8:  ae-2-2.ebr2.Seattle1.Level3.net                      62.051ms
 9:  ae-23-52.car3.Seattle1.Level3.net                    59.094ms
10:  GT-GROUP-TE.car3.Seattle1.Level3.net                 59.259ms
11:  core2-seattle_POS1-0-0.net.bell.ca                   76.668ms asymm 18
12:  core4-vancouverbg_pos4-0-0_core.net.bell.ca          76.755ms asymm 17
13:  core4-toronto21_POS0-12-1-0.net.bell.ca              77.221ms asymm 16
14:  Core2-ottawatc_POS10-0-0.net.bell.ca                 76.913ms asymm 15
15:  core2-ottawa23_POS3-0-0.net.bell.ca                  76.621ms asymm 14
16:  lns1-ottawa23_GE2-1_101.net.bell.ca                  80.754ms asymm 13
17:  no reply
18:  lns1-ottawa23_lo0_SYMP.net.bell.ca                   78.574ms pmtu 1492
18:  OTWAON23-1168100657.sdsl.bell.ca                     93.824ms reached
     Resume: pmtu 1492 hops 18 back 115
 

Ryan

UOGamers Founder
Staff member
Ryan could you please explain to me whats wrong in cincinnati lol I can ping anywhere around that town under 40 ms but anything in your town my ping goes sky high
1.

Tracing route to login.uodemise.com [8.26.59.201]
over a maximum of 30 hops:

*snipped*
12 303 ms 175 ms 181 ms ae-5-5.car1.Cincinnati1.Level3.net [4.69.132.205

Trace complete.

Hop number 12 always seems to have a huge ping

Hop 12 is irrelevant...

Hop 12 is a router which de-prioritizes ICMP ping packets.

The last hop is all that matters which shows you have roughly an 86ms ping.
 

Ryan

UOGamers Founder
Staff member
my ping from 250-300 to 500- ???

Your ping is higher for sure (if you were actually pinging 250-300 before....

I'm not sure why (outside of the fact that you're in China and have the Great Firewall to deal with), we will submit a ticket to our carrier (Level3) to see why...
 

Xavier

Account Terminated
Nothing will be perfect for everyone, no matter how bad we all want it to be so. But, the more important thing than just ping, is the stability of these RTT times. anything under 1 50 is decent, especially when the ping deviation is only 0.2 or 0.3 ms. The stability makes all the difference in the world.
 

Dexter-LoM

Knight
Nothing will be perfect for everyone, no matter how bad we all want it to be so. But, the more important thing than just ping, is the stability of these RTT times. anything under 1 50 is decent, especially when the ping deviation is only 0.2 or 0.3 ms. The stability makes all the difference in the world.
I agree but am not the only one, I played for a few hours tonight checking my ping and it was avrg 89 , but most of last night it was in the 180, and i was also talking to random people that are pinging in the 40 50 range and we have been laggin like crazy but the ping remained the same. I ran shit load of test and like I said its funny that i ping St-Louis , Louisville, Indianapolis all of them and some more around the area and I ping them in the 30, but anything in Cincinnati I jump to 89+ , Ryan am glad you were able to tracert my ip at some random time that gave you a reading of 80, Ive played other servers in the avrg of 80 and at 80 I should not have people skipping tiles like they were on speed. but again I understand that the move was not ment to make everyone have a awsome ping and stuff but don't be claiming that most people will have better latency's since the shard move allot of people have been wondering why so much lagg is going on.

i enjoy your server and respect all the hard work you all put into it don't get me wrong but something is wrong somewhere, we were 9 people and all lag at the same time and its a continious thing, am just letting you know what we are experiencing on the shard.
 

Dexter-LoM

Knight
hey Ryan I was looking at your trace and also notice that you don't route the same as me so your ping could be different then mine , you get a 93 ping yes does not mean am getting the same ping as you all the time when tracing the server when I route in montreal.

2 12 ms 11 ms 13 ms lns1-ottawa23_lo0_SYMP.net.bell.ca [64.230.199.8
]
3 11 ms 27 ms 11 ms core2-ottawa23_GE2-0-4.net.bell.ca [64.230.164.2
33]
4 15 ms 13 ms 13 ms newcore2-ottawa23_0-4-2-0.net.bell.ca [64.230.99
.250]
5 16 ms 13 ms 13 ms newcore4-montreal02_0-12-0-0.net.bell.ca [64.230
.99.245]
6 15 ms 13 ms 14 ms bx4-montreal02_pos5-0-0.net.bell.ca [64.230.169.
186]
7 15 ms 13 ms 15 ms peer_Level3_bx4-montreal02.net.bell.ca [67.69.24
6.126]
8 13 ms 13 ms 13 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

9 89 ms 78 ms 80 ms ae-10-10.ebr1.Chicago1.Level3.net [4.69.153.85]

10 82 ms 80 ms 86 ms ae-1-100.ebr2.Chicago1.Level3.net [4.69.151.178]

11 96 ms 86 ms 86 ms ae-1-10.bar1.Cincinnati1.Level3.net [4.69.136.21
3]
12 122 ms 86 ms 86 ms ae-5-5.car1.Cincinnati1.Level3.net [4.69.132.205
]
13 87 ms 86 ms 86 ms PROFITABILI.car1.Cincinnati1.Level3.net [4.53.64
.46]
14 87 ms 87 ms 105 ms 8.26.59.201

Trace complete.

Wrong:

Code:
admin@da1:~$ tracepath 69.159.205.49
1:  da1.cvg.myftn.net                                    0.112ms pmtu 1500
1:  ip8-26-59-1.cvg.myftn.net                            0.420ms
1:  ip8-26-59-1.cvg.myftn.net                            0.349ms
2:  ge-6-2-100.car1.Cincinnati1.Level3.net                1.348ms
3:  ae-2-5.bar1.Cincinnati1.Level3.net                    1.153ms asymm  4
4:  ae-10-10.ebr2.Chicago1.Level3.net                    7.347ms
5:  ae-5-5.ebr2.Chicago2.Level3.net                      7.519ms
6:  ae-6-6.ebr1.Chicago2.Level3.net                      7.697ms
7:  ae-3-3.ebr2.Denver1.Level3.net                      32.091ms
8:  ae-2-2.ebr2.Seattle1.Level3.net                      62.051ms
9:  ae-23-52.car3.Seattle1.Level3.net                    59.094ms
10:  GT-GROUP-TE.car3.Seattle1.Level3.net                59.259ms
11:  core2-seattle_POS1-0-0.net.bell.ca                  76.668ms asymm 18
12:  core4-vancouverbg_pos4-0-0_core.net.bell.ca          76.755ms asymm 17
13:  core4-toronto21_POS0-12-1-0.net.bell.ca              77.221ms asymm 16
14:  Core2-ottawatc_POS10-0-0.net.bell.ca                76.913ms asymm 15
15:  core2-ottawa23_POS3-0-0.net.bell.ca                  76.621ms asymm 14
16:  lns1-ottawa23_GE2-1_101.net.bell.ca                  80.754ms asymm 13
17:  no reply
18:  lns1-ottawa23_lo0_SYMP.net.bell.ca                  78.574ms pmtu 1492
18:  OTWAON23-1168100657.sdsl.bell.ca                    93.824ms reached
    Resume: pmtu 1492 hops 18 back 115
an
 

Ryan

UOGamers Founder
Staff member
I agree but am not the only one, I played for a few hours tonight checking my ping and it was avrg 89 , but most of last night it was in the 180, and i was also talking to random people that are pinging in the 40 50 range and we have been laggin like crazy but the ping remained the same. I ran shit load of test and like I said its funny that i ping St-Louis , Louisville, Indianapolis all of them and some more around the area and I ping them in the 30, but anything in Cincinnati I jump to 89+ , Ryan am glad you were able to tracert my ip at some random time that gave you a reading of 80, Ive played other servers in the avrg of 80 and at 80 I should not have people skipping tiles like they were on speed. but again I understand that the move was not ment to make everyone have a awsome ping and stuff but don't be claiming that most people will have better latency's since the shard move allot of people have been wondering why so much lagg is going on.

i enjoy your server and respect all the hard work you all put into it don't get me wrong but something is wrong somewhere, we were 9 people and all lag at the same time and its a continious thing, am just letting you know what we are experiencing on the shard.

OK... let me explain a few things to you...

By trade I deal with networks and latency on a daily basis... I'm a VoIP engineer so this is kind of my wheelhouse.

When I trace to your IP on a long term basis, I started when you made this post, I'm seeing out of HUNDREDS and THOUSANDS of packets a "best round trip" of 76.3 milliseconds, "average round trip" of 76.6 milliseconds and a "worst round trip" of 78.1 milliseconds.

This kind of connectivity is A+... you're getting amazingly stable transit between our datacenter and your home, which is better than anything we've ever had. My traces are far more relevant than your traces as they are coming FROM the server back to YOU which is what the server has to do in order to deliver you data from our network. All along the route your'e going to see weird round trips because routers all over the internet deprioritize ICMP (ping packets) and as such don't respond the way our servers and network do.

You're welcome to keep troubleshooting but our portion of the transit which is us -> you is rock solid. If we're waiting on a packet from you we can't really help that and I doubt your ISP is going to help you in any way :(

Overall there will always be pockets of latency that you're going to run into no matter what service you use, we've chosen one of the best Tier 1 carriers to handle our shard traffic and we work directly with them.

As an example, while I typed this I let this trace run for 500 packets and it came back with nearly identical results minus a single hiccup packet:

Code:
 Host                                                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. ip8-26-59-1.cvg.myftn.net                                                             0.0%   500    0.2   0.1   0.1   0.5   0.0
 2. ge-6-2-100.car1.Cincinnati1.Level3.net                                                0.4%   500    0.5  11.4   0.4 203.9  31.3
 3. ae-2-5.bar1.Cincinnati1.Level3.net                                                    0.0%   500   42.2   2.9   0.4  69.8  10.6
 4. ae-10-10.ebr2.Chicago1.Level3.net                                                     0.0%   500    6.8   8.2   6.7  19.1   3.3
 5. ae-1-100.ebr1.Chicago1.Level3.net                                                     0.0%   500    6.8   9.4   6.7  29.2   4.8
 6. ae-6-6.ebr1.Chicago2.Level3.net                                                       0.0%   500    6.8   6.8   6.8  18.6   0.9
 7. ae-3-3.ebr2.Denver1.Level3.net                                                        0.0%   500   31.2  31.2  31.1  42.6   1.1
 8. ae-2-2.ebr2.Seattle1.Level3.net                                                       0.0%   500   61.5  62.6  58.0  75.3   4.4
 9. ae-23-52.car3.Seattle1.Level3.net                                                     0.0%   500   58.4  66.3  58.0 258.1  29.1
10. GT-GROUP-TE.car3.Seattle1.Level3.net                                                  0.0%   500   58.7  58.3  58.0  60.5   0.2
11. core2-seattle_POS1-0-0.net.bell.ca                                                    0.0%   500   76.2  99.1  75.7 1228.  73.8
12. core4-vancouverbg_pos4-0-0_core.net.bell.ca                                           0.0%   500   76.2 101.7  75.9 568.2  57.6
13. core4-toronto21_POS0-12-1-0.net.bell.ca                                               0.0%   500   77.0  76.8  76.1  81.3   0.4
14. Core2-ottawatc_POS10-0-0.net.bell.ca                                                  0.0%   500   76.4  90.3  76.0 273.7  39.3
15. core2-ottawa23_POS3-0-0.net.bell.ca                                                   0.0%   500   76.1  90.4  75.8 284.3  40.4
16. lns1-ottawa23_GE2-1_101.net.bell.ca                                                   0.0%   500   76.5  76.5  76.3  97.1   1.0

You can dispute what I'm saying but these are facts I'm dealing with...

I'm trying to help here, I really am... but when we're sitting on a gigabit backhaul directly to Level3's Cincinnati Pop I have serious reservations that we're the problem.

-Ryan
 

Dexter-LoM

Knight
OK... let me explain a few things to you...

snip
-Ryan
Ok Ryan I was not blaming you or your service, I am talking bout cincinati in general anywhere in cin I ping double not just your server I might of explain this all wrong my english is not my first language. I understand everything your saying since ive studied in the same line as you did to become and dsl cable engineer its am trying to locate why is this city so out of wack for my ping, but reguarless of ping we did see abit of lagg and like i was explaining it was not ping related since my ping remained the same and so did the guys that pinged 40 and we kept frozing / laggin out while pvp'ing

in no case am I downing your service to us I am just wondering what is causing the lag
 

Ryan

UOGamers Founder
Staff member
Ok Ryan I was not blaming you or your service, I am talking bout cincinati in general anywhere in cin I ping double not just your server I might of explain this all wrong my english is not my first language. I understand everything your saying since ive studied in the same line as you did to become and dsl cable engineer its am trying to locate why is this city so out of wack for my ping, but reguarless of ping we did see abit of lagg and like i was explaining it was not ping related since my ping remained the same and so did the guys that pinged 40 and we kept frozing / laggin out while pvp'ing

in no case am I downing your service to us I am just wondering what is causing the lag

I'm not saying you're 'blaming or attacking' me...

I'm just trying to tell you the truth about what I'm seeing.

This server is running on a big ass Cisco UCS R210 server, 24 logical processors and 48 gigs of RAM with a gigabit backhaul to Level3 it's hard for me to believe the issue is with the equipment/network we have.... but I don't just rule it out, I'm trying to figure it out for you...
 
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